Original Research Article
Year: 2019 | Month: April-June | Volume: 3 | Issue: 2 | Pages: 16-30
Quality Service at Dekai Hospital Yahukimo District Papua Province
Irma Christina Resubun1, Yermia Msen2, Bernard Sandjaja3, Anwar Mallongi4
1Magister Program of Public Health, Faculty of Public Health, Cenderawasih University, Jayapura.
2,3Lecturer of Master Program in Public Health. Faculty of Public Health, Cenderawasih University, Jayapura
4Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar.
Corresponding Author: Anwar Mallongi
ABSTRACT
Background: Service quality is an important aspect in fulfilling patient health services that can improve patient satisfaction that is influenced by professionalism and ability, attitudes and behavior, ease of access and flexibility of health workers, reliability and trust, tangible conditions, reputation and credibility.
Objective: To find out service in the Dekai District of Yahukimo Hospital.
Research Method: Qualitative study was conducted in September 2018 at Dekai Hospital. The population in this study were employees of the Dekai Hospital and informants as many as 14 people and 4 informants from patients. Data analysis was carried out qualitatively.
Research results: Professionalism and the ability of employees in the quality of health services are generally good. Attitudes and behavior are still found to be lacking in service delivery. The ease of access and flexibility related to the quality of service is quite good and the one who becomes a delay is the lack of transportation facilities, making it difficult for people to access health services. Reliability and trust are quite good with integrated with BPJS and KPS. Tangible related to service quality with education and training for officers as well as facilities and infrastructure in service. Reputation and credibility related to the quality of services at the Dekai District of Yahukimo Hospital is quite good with increasing numbers of patient visits with increased human resources, facilities and infrastructure.
Key words: Quality Service, Health Employee, Hospital
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